Vanpac Group Asia Singapore


Average score of 7.5 out of 8 reviews
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Vanpac Group Asia Singapore
105 Second Lok Yang Road
628174 Singapore
+65 6262 1300

About moving company Vanpac Group Asia Singapore

Vanpac GroupAsia offer moving services to multinational organisations, US military, Embassies and private customers. Vanpac GroupAsia is well positioned to handle between Asia and across the World. Vanpac GroupAsia has built its reputation on consistently delivering high standards of service across the moving industry.

Services

International removals
Excess baggage
Car & Vehicle transport
Pet transport
Art transport

Associations

Vanpac Group Asia Singapore is accredited by the following associations:
FIDI



Details

Established
Unknown
Employing
Unknown
Trucks
Unknown

Services

International removals
Excess baggage
Car & Vehicle transport
Pet transport
Art transport

Associations

Vanpac Group Asia Singapore is accredited by the following associations:
FIDI


Details

Established
Unknown
Employing
Unknown
Trucks
Unknown


There are currently 8 reviews for Vanpac Group Asia Singapore.
Write a review
No recommendation

My experience with Vanpac Group Asia was good until I realized they lied to me about the volume of my items and as a result ended up paying S$750 more than I had to.

Being over-charged S$750 sucks and it’s a significant amount but my primary motivation for trying to correct it was to communicate with the management of the company about the fact that one of its employees was lying to its customers.

What became appalling to me, as I learned, was the lack of interest in the management that I had been lied to. I guess they took the position that I was no longer living in SG and therefore they could take advantage of me. Following are the bullet points of how things transpired:
-- Original quote for 4 cubic meters (cbm).
Items were picked up and I was told the actual volume was close to 5 cubic meters but would not be charged more.
-- The following day, I decided to add my queen-size mattress to the shipment. Was told that would bring my volume to 6 cbm and would be charged an extr.. Read more

Pros and cons
Lied about volume and overcharged
Indifferent about fraudulent practices
Moved from Singapore (Singapore) to Virginia (United States).

Recommendation

good service to get the contract. very good packing squad. quick and safe shipping. good agent on Marselles. wrong address which caused container home shuttling to be longer than necessary. skeleton screw to unload which obliged me to help out.

Pros and cons
price
service
wrong address in france
skeleton crew for unloading
Moved from Singapore (Singapore) to Cabrieres D'avignon (France).

Recommendation

This is my fourth international move. I have fair amount of idea on such moves.

For my recent move (Singapore to Canada), I have contacted several movers before selecting vanpac. I consider myself lucky that I choose Vanpac. They have delivered my goods on time without any issues.

First of all, Vanpac provided me the price and confidence during the selection process.

Secondly, the coordinator was super efficient and kept me warm with all the updates.

Third, the packers on either sides were super efficient.

Lastly the delivery was spot on.

They are highly recommend.

Pros and cons
Excellent pricing
Efficient correspondence. Always keeps customer informed.
Moved from Singapore (Singapore) to Ottawa (Canada).

Recommendation

Best moving experience I have ever had! Would like to use them again on my next assignment. Their packing team was great and was very fast. It was really a pleasant experience and will surely recommend them to all of my friends!

Pros and cons
Professional
Cost friendly
Moved from Singapore (Singapore) to Ho Chi Minh (Vietnam).

Recommendation

So far the experience has been excellent. They have been flexible and accommodating of all my request. They provided me an excellent price catered to my requirement (no unpacking at destination). Their packing team in Singapore did a fantastic job, on-time, professional, courteous. The only reason I am not giving them 10/10 is because the Sydney end is yet to be done.

Pros and cons
Flexible pricing based on customer need
Excellent service and professionalism
Moved from Singapore (Singapore) to Sydney (Australia).

Recommendation

I wanted to thank the whole Vanpac team with handling my relocation. If you are looking for a good moving service pick them as they will take care of your goods as if it were their own.

Pros and cons
All was packed nicely
Crew was very helpful
Moved from Singapore (Singapore) to London (United Kingdom).

Recommendation

They are quick and never had to follow up on what are the things I need to do next. They gave me a quote that was very reasonable and my goods arrived when I wanted to receive them. Their partner office was also great. Friendly crew who always have a smile on their face. Great Job!

Moved from Singapore (Singapore) to Manila (Philippines).

No recommendation

If I could rate this company ZERO star, I would. Here are the reasons why.
Out of all quotes received in October 2018, I chose Vanpac Group Asia as their customer service seemed good at the time and their quote was within market range. I was asked to pau for the full COST upfront which I did trusting them.
My removal took place on 30 Nov 2018 and unfortunately ended up being on MSC Zoe which lost containers and arrived in bad shape at destination. This unfortunately is out of the movers control. However the entire customer service AFTER the incident is 100% in their control, including explaining every step, bringing in the insurance. sending experts onsite, filing for early compensation and acting fast.
It has been 12 weeks now since my container reached Germany and I still haven't seen any of it, haven't received any compensation as they remain in denial, haven't been taking seriously.
This is the WORSE move ever and will surely end up at court.
I do not recommend this company a.. Read more

Pros and cons
Unacceptable customer service in case of incident
Upfront payment without any guarantee
Moved from Singapore (Singapore) to Berlin (Germany).

Headquarters

Vanpac Group Asia Singapore

105 Second Lok Yang Road
628174 Singapore
+65 6262 1300

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