SIR Move Services


Average score of 6.7 out of 3 reviews
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SIR Move Services
49A Joo Chiat Place
427773 Singapore
+65 6534 7345

About moving company SIR Move Services

SIR MOVE is home-grown International Moving Company, established in Singapore since 2006 with numerous accolades and accreditations. SIR Provides Complete Move Solutions for International Residential, Domestic Residential and Commercial Moves.

Services

International removals
National moving
Pet transport

Associations

SIR Move Services is accredited by the following associations:
FIDI
IAM



Details

Established
2005
Employing
Unknown
Trucks
Unknown

Services

International removals
National moving
Pet transport

Associations

SIR Move Services is accredited by the following associations:
FIDI
IAM


Details

Established
2005
Employing
Unknown
Trucks
Unknown


There are currently 3 reviews for SIR Move Services.
Write a review
No recommendation

Horrific experience from the moment our shipping was collected.
We were made several promises about the service we would received and almost none were kept. The whole experience has been a nightmare and 6 months on we are still chasing lost items and completing lengthy insurance documentation.

Firstly, the shipping sat in Singapore for 3 months as they were unable to find a way to get it out of the country. During this time, i had to chase numerous times as they were completely unresponsive leaving us entirely in the dark.

They eventually send the shipping to Brisbane instead of Auckland in order to get it closer and 'speed things up'

In Brisbane, the shipping was split into two separate consignments before it left for Auckland and we were not informed of this until half of the shipping arrived into port. Again communication was non-existent.

Some boxes were opened and repacked by SIRMove with items being thrown back into half empty boxes. As a result, many sentimental and.. Read more

Pros and cons
Dishonest and untrustworthy
Incompetent
Moved from Singapore (Singapore) to Auckland (New Zealand).

Response of

Thank you for your review and we are sorry that you had a negative experience.

This was a Groupage Shipment. At no point was timeline promised as it requires the shipment to be filled up before it can leave Singapore. That was advised at the onset and is stated clearly in our quotations and documented in our Terms and Conditions. Please also note that while the shipment was waiting to be filled up, we did not charge for the Storage in Singapore.

We collected the full shipment that was PRE-PACKED by the owner/customer at origin. We asked the owner/customer to leave the boxes opened so that we can verify prior to closing and it is a pre-requirement for Insurance & Shipping purposes.

Therefore customer/owner packed everything, SIR did not repack but only inspect.

The shipment had to be rerouted as the customer could not wait for the shipment to be filled via Groupage direct to Auckland.

Therefore SIR had to send the shipment via LCL ( Less than a container Load ) to meet the timeline of the customer. This was done at added cost and absorbed by SIR Move.

As per packing list, all items we loaded and matched.

In our 13 years of moving, unfortunately we have some incidences where damages and/or missing items can occur. The moving company is only one piece in the whole process. There is handling at ports, shipping, weather, customs inspection, 3rd party handling which might account for damages and missing items, we are investigating this with our team and partner in Brisbane and will keep you updated with the process.

We are expediting the Claim Process with the third party provider. They are going through the assessment phase.

Our management is monitoring this to the end. From the trail of emails I understand that our CEO Charlie Scott has been involved, replying to every email and trying to expedite the shipment.

Once again, we apologise for falling short of your expectations.

Should you need to reach out directly please email [email protected]
James Charley
General Manager
Singapore



Published on:


Recommendation

Move itself was fine with friendly and efficient Operators at both ends.

SIR however we’re slow to pay their Taichung agent and did not give the Taichung agent full instruction aboutunpacking.

It was resolved, however moving is stressful enough without unnecessary added hassle.

Moved from Singapore (Singapore) to Taichung (Taiwan).

Recommendation

They were perfectly organised,
The crew is extremely polite and considerate, very clean and gives lots of attention to thinks.
Price is fair,
Office staff always checking on the progress,

Pros and cons
Organise,Work is very clean and neat,
Staff office/crew always checking on progress
Moved from Singapore (Singapore) to Lisbon (Portugal).

Response of

Thank you for your kind review. We wish you the very best.

Published on:


Headquarters

SIR Move Services

49A Joo Chiat Place
427773 Singapore
+65 6534 7345

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