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Services
International removals
National moving
Pet transport
Associations
FIDI
About
SIR MOVE is home-grown International Moving Company, established in Singapore since 2006 with numerous accolades and accreditations. SIR Provides Complete Move Solutions for International Residential, Domestic Residential and Commercial Moves.
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Reviews
63% of the users recommend this moving company
Aidan Cowell
January 19, 2022
on Sirelo
Honestly, we have moved so many times and this has been the best experience. Very experienced team with 5 stars Customer Service. Thank you and we highly recommend. Big shipment, brilliantly managed.
professional
responsive
Moved from New York (United States) to Singapore (Singapore)
Response of SIR Move Services
January 21, 2022
Thank you Aidan. We will share with the team. Wishing you the very best.
Cm
December 23, 2021
on Sirelo
SIRMOVE broke our monitor during the unpacking. Before I had I had time to assess the damages by plugging in the monitor they have already requested that I sign the delivery documents as part of their process, so that no further action could be taken against them. I immediately contacted SIRMOVE to raise my concerns on how careless the unpacking was conducting and also provided some pictures as proofs after switching on the screen. All I get as an answer was that I already signed the papers implying that they held no responsibility anymore. I strongly recommend NOT to engage with SIRMOVE for unprofessional and dishonest conduct.
dishonest
unprofessional
Moved from Singapore (Singapore) to London (United Kingdom)
Response of SIR Move Services
December 29, 2021
Thank you for choosing SIR Move. We appreciate your support and this response is based on documentation and recorded communication that is filed as part of our quality control processes as being a top performing FIDI company which is assessed by Ernst and Young.
Manpower Shortage and Delay in Singapore
Based on your recorded volume, two men is sufficient to complete the packing and moving in Singapore. This is standard for movers, where manpower is assigned by volume and complexity. From our recorded communication with the Supervisor and Move Manager there was no report on delays and the job completed on time. Lunch of 1 hour is standard, based on our health and safety compliances to ensure our staff are fed and well rested. We also refer to the signed SERVICE REVIEW which gave SIR MOVE “GOOD” on all points and “YES” to highly recommend. No negative review or feedback was provided after the job was completed in Singapore.
Delays in Response to your Email on Damage
Your email t riggered our Compliance Processes which requires an extensive investigation in Singapore and UK. It requires interviews with the packing crew, all of which takes time because teams are often onsite on packing jobs. Nevertheless please note the following dates for your reference:
Notification of Damage by Customer 1st November
Acknowledgement Email by SIR 2nd November
Follow up Email by SIR 5th and 19th November to advise investigations are in process
Final Findings Email on 22nd November
Please note that Insurance Companies take up to 60 days to investigate damage claims. We completed ours in 21 days
Allegation of Damaged Monitor by SIR
From our findings, we have advised that the monitor was turned off when packed. There was no visual sign of physical damage. Upon arrival at destination, the packing for the monitor was intact, there was no visual signs of damage to the materials recorded by the destination agent or by the customer. Generally, if a package experienced “trauma” post packing, there would be evidentiary signs. In this case there was none. Upon unpacking, there was no visual sign of physical damage either. Hence the service review and unpacking documents were signed by the customer confirming the same. As advised, damage was found after the monitor was turned on. It is not possible to assign SIR responsibility for this issue because there is no proof that the monitor was not damaged prior to packing. This is an important element that Insurance Companies would highlight if Insurance was taken up. In order for coverage for mechanical derangement to be purchased (which was not), Insurers would require proof. It is also clearly stated in our T&C Clause 12.3 (g) that we are not liable for electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment unless there is evidence of related external damage.
It is important to highlight that the packers and unpackers are just only one piece of the moving process. A shipment goes through port handling ( twice), shipping where containers do move due to inclement weather and further transport from container to truck and to delivery.
Destination agent “unpacking recklessly and violently”, “making jokes” and “picture frame leg broken”
We are truly shocked to read this. This was not reported in the email to SIR on 1st November and neither was it noted on the Destination Agent’s documents which included a Performance Report signed by the customer. The customer gave EXCELLENT for all areas and ticked “YES” when asked “ Was the crew courteous and helpful” and “YES” to “ Was unpacking done to your satisfaction”.
However, we have noted your feedback will raise this with our UK Destination Agent.
SIR Move is a reputable company managed by the owners since 2006. Owned by a Singaporean and a British PR the owners are hands on, fair and honest people who take pride in managing SIR MOVE with integrity. They are always willing to help and extend assistance and good-will gestures when validated .
Once again Thank you for your feedback and we wish you the very best.Read more
Manpower Shortage and Delay in Singapore
Based on your recorded volume, two men is sufficient to complete the packing and moving in Singapore. This is standard for movers, where manpower is assigned by volume and complexity. From our recorded communication with the Supervisor and Move Manager there was no report on delays and the job completed on time. Lunch of 1 hour is standard, based on our health and safety compliances to ensure our staff are fed and well rested. We also refer to the signed SERVICE REVIEW which gave SIR MOVE “GOOD” on all points and “YES” to highly recommend. No negative review or feedback was provided after the job was completed in Singapore.
Delays in Response to your Email on Damage
Your email t riggered our Compliance Processes which requires an extensive investigation in Singapore and UK. It requires interviews with the packing crew, all of which takes time because teams are often onsite on packing jobs. Nevertheless please note the following dates for your reference:
Notification of Damage by Customer 1st November
Acknowledgement Email by SIR 2nd November
Follow up Email by SIR 5th and 19th November to advise investigations are in process
Final Findings Email on 22nd November
Please note that Insurance Companies take up to 60 days to investigate damage claims. We completed ours in 21 days
Allegation of Damaged Monitor by SIR
From our findings, we have advised that the monitor was turned off when packed. There was no visual sign of physical damage. Upon arrival at destination, the packing for the monitor was intact, there was no visual signs of damage to the materials recorded by the destination agent or by the customer. Generally, if a package experienced “trauma” post packing, there would be evidentiary signs. In this case there was none. Upon unpacking, there was no visual sign of physical damage either. Hence the service review and unpacking documents were signed by the customer confirming the same. As advised, damage was found after the monitor was turned on. It is not possible to assign SIR responsibility for this issue because there is no proof that the monitor was not damaged prior to packing. This is an important element that Insurance Companies would highlight if Insurance was taken up. In order for coverage for mechanical derangement to be purchased (which was not), Insurers would require proof. It is also clearly stated in our T&C Clause 12.3 (g) that we are not liable for electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment unless there is evidence of related external damage.
It is important to highlight that the packers and unpackers are just only one piece of the moving process. A shipment goes through port handling ( twice), shipping where containers do move due to inclement weather and further transport from container to truck and to delivery.
Destination agent “unpacking recklessly and violently”, “making jokes” and “picture frame leg broken”
We are truly shocked to read this. This was not reported in the email to SIR on 1st November and neither was it noted on the Destination Agent’s documents which included a Performance Report signed by the customer. The customer gave EXCELLENT for all areas and ticked “YES” when asked “ Was the crew courteous and helpful” and “YES” to “ Was unpacking done to your satisfaction”.
However, we have noted your feedback will raise this with our UK Destination Agent.
SIR Move is a reputable company managed by the owners since 2006. Owned by a Singaporean and a British PR the owners are hands on, fair and honest people who take pride in managing SIR MOVE with integrity. They are always willing to help and extend assistance and good-will gestures when validated .
Once again Thank you for your feedback and we wish you the very best.Read more
Anthony Mcguigan
October 28, 2021
on Sirelo
Very happy to recommend SIR MOVE. They are very response to our emails. FAB service. Packing team in Seattle was friendly and everything arrived to our expectations.
Professional
Customer Service
Moved from Seattle (United States) to Singapore (Singapore)
Yumi Ong
August 21, 2021
on Sirelo
Excellent from start to finish . Very Professional and everything arrived with no issues. Very kind, helping with the young kids. Great effort and team. Thank you.
Moved from Lausanne (Switzerland) to Singapore (Singapore)
S.
August 4, 2021
on Sirelo
They Lost our Rug and had no answer for where it is.
They put so many scratch on the floor and answer was floor already had scratches, but they didn't have an answer when we told them that the floor was always covered with a carpet.
They put so many scratch on the floor and answer was floor already had scratches, but they didn't have an answer when we told them that the floor was always covered with a carpet.
IRRESPONSIBLE
NOT HONEST
Moved from Singapore (Singapore) to Singapore (Singapore)
Response of SIR Move Services
August 11, 2021
Thank you for your Review. As this is anonymous we cannot verify the origin or authenticate this review. As of today, we do not have such a customer within our system with the above experience. Please note that SIR MOVE SERVICES SINGAPORE is FIDI. At our last onsite audit we were awarded with the TOP PERFORMER AWARD as our compliances are of the highest standard. All feedback are recorded and triggers a set of compliances that is reviewed and responded only by the Directors of the company. You may reach out to [email protected] for support.
Adam
July 9, 2019
on Sirelo
Horrific experience from the moment our shipping was collected.
We were made several promises about the service we would received and almost none were kept. The whole experience has been a nightmare and 6 months on we are still chasing lost items and completing lengthy insurance documentation.
Firstly, the shipping sat in Singapore for 3 months as they were unable to find a way to get it out of the country. During this time, i had to chase numerous times as they were completely unresponsive leaving us entirely in the dark.
They eventually send the shipping to Brisbane instead of Auckland in order to get it closer and 'speed things up'
In Brisbane, the shipping was split into two separate consignments before it left for Auckland and we were not informed of this until half of the shipping arrived into port. Again communication was non-existent.
Some boxes were opened and repacked by SIRMove with items being thrown back into half empty boxes. As a result, many sentimental and fragile items are completely smashed, despite us taking a lot of care to wrap and pack everything before it was shipped.
Large items are damaged beyond repair.
Several expensive items have not turned up at all.
Do not use this company. It's been a nightmare from start to finish and the attitude when responding to our complaints or concerns has been disgraceful.Read more
We were made several promises about the service we would received and almost none were kept. The whole experience has been a nightmare and 6 months on we are still chasing lost items and completing lengthy insurance documentation.
Firstly, the shipping sat in Singapore for 3 months as they were unable to find a way to get it out of the country. During this time, i had to chase numerous times as they were completely unresponsive leaving us entirely in the dark.
They eventually send the shipping to Brisbane instead of Auckland in order to get it closer and 'speed things up'
In Brisbane, the shipping was split into two separate consignments before it left for Auckland and we were not informed of this until half of the shipping arrived into port. Again communication was non-existent.
Some boxes were opened and repacked by SIRMove with items being thrown back into half empty boxes. As a result, many sentimental and fragile items are completely smashed, despite us taking a lot of care to wrap and pack everything before it was shipped.
Large items are damaged beyond repair.
Several expensive items have not turned up at all.
Do not use this company. It's been a nightmare from start to finish and the attitude when responding to our complaints or concerns has been disgraceful.Read more
Dishonest and untrustworthy
Incompetent
Moved from Singapore (Singapore) to Auckland (New Zealand)
Response of SIR Move Services
July 15, 2019
Thank you for your review and we are sorry that you had a negative experience.
This was a Groupage Shipment. At no point was timeline promised as it requires the shipment to be filled up before it can leave Singapore. That was advised at the onset and is stated clearly in our quotations and documented in our Terms and Conditions. Please also note that while the shipment was waiting to be filled up, we did not charge for the Storage in Singapore.
We collected the full shipment that was PRE-PACKED by the owner/customer at origin. We asked the owner/customer to leave the boxes opened so that we can verify prior to closing and it is a pre-requirement for Insurance & Shipping purposes.
Therefore customer/owner packed everything, SIR did not repack but only inspect.
The shipment had to be rerouted as the customer could not wait for the shipment to be filled via Groupage direct to Auckland.
Therefore SIR had to send the shipment via LCL ( Less than a container Load ) to meet the timeline of the customer. This was done at added cost and absorbed by SIR Move.
As per packing list, all items we loaded and matched.
In our 13 years of moving, unfortunately we have some incidences where damages and/or missing items can occur. The moving company is only one piece in the whole process. There is handling at ports, shipping, weather, customs inspection, 3rd party handling which might account for damages and missing items, we are investigating this with our team and partner in Brisbane and will keep you updated with the process.
We are expediting the Claim Process with the third party provider. They are going through the assessment phase.
Our management is monitoring this to the end. From the trail of emails I understand that our CEO Charlie Scott has been involved, replying to every email and trying to expedite the shipment.
Once again, we apologise for falling short of your expectations.
Should you need to reach out directly please email [email protected].
James Charley
General Manager
Singapore
Read more
This was a Groupage Shipment. At no point was timeline promised as it requires the shipment to be filled up before it can leave Singapore. That was advised at the onset and is stated clearly in our quotations and documented in our Terms and Conditions. Please also note that while the shipment was waiting to be filled up, we did not charge for the Storage in Singapore.
We collected the full shipment that was PRE-PACKED by the owner/customer at origin. We asked the owner/customer to leave the boxes opened so that we can verify prior to closing and it is a pre-requirement for Insurance & Shipping purposes.
Therefore customer/owner packed everything, SIR did not repack but only inspect.
The shipment had to be rerouted as the customer could not wait for the shipment to be filled via Groupage direct to Auckland.
Therefore SIR had to send the shipment via LCL ( Less than a container Load ) to meet the timeline of the customer. This was done at added cost and absorbed by SIR Move.
As per packing list, all items we loaded and matched.
In our 13 years of moving, unfortunately we have some incidences where damages and/or missing items can occur. The moving company is only one piece in the whole process. There is handling at ports, shipping, weather, customs inspection, 3rd party handling which might account for damages and missing items, we are investigating this with our team and partner in Brisbane and will keep you updated with the process.
We are expediting the Claim Process with the third party provider. They are going through the assessment phase.
Our management is monitoring this to the end. From the trail of emails I understand that our CEO Charlie Scott has been involved, replying to every email and trying to expedite the shipment.
Once again, we apologise for falling short of your expectations.
Should you need to reach out directly please email [email protected].
James Charley
General Manager
Singapore
Read more
