Raffles Relocation & Mobility


Average score of 4.2 out of 9 reviews
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Raffles Relocation & Mobility
7500A Beach Road #05-319, The Plaza Singapore 199591
589472 Singapore
+65-6894 3720

About moving company Raffles Relocation & Mobility

Since the creation of Raffles International inception in 1998, they have helped customers around the world make their relocations smooth and stress-free with their wide range of solutions that are tailor-made to fit every need.

Services

International removals
National moving
Car & Vehicle transport
Pet transport

Associations

Raffles Relocation & Mobility is accredited by the following associations:
IAM



Details

Established
1997
Employing
Unknown
Trucks
Unknown

Services

International removals
National moving
Car & Vehicle transport
Pet transport

Associations

Raffles Relocation & Mobility is accredited by the following associations:
IAM


Details

Established
1997
Employing
Unknown
Trucks
Unknown


There are currently 9 reviews for Raffles Relocation & Mobility.
Write a review
No recommendation

This is to anyone even remotely THiNKInG of using the services of Singapore based movers RAFFLES RELOCATiON.
We have had the most horrendous experience, where items that have been in storage while we were away in Pittsburgh, were delivered BROKEN, MISSIng and damaged. They did not renew our insurance despite us having it on our agreement, stating there was an ‘oversight’ on their part.
After two days of supposedly trying to ‘assist’ us, they have come back with a compensation of $200, which they ‘generously’ upped to 500 as a ‘special Case’- for goods insured over $10,000! Additionally It has cost us over $15000 for our goods to be stored, only to receive them in the shoddy and irresponsible way they were delivered.
We feel cheated and our trust, abused.
We have since seen several other clients share similar disastrous experiences on other expat forums.
It’s a shame they are allowed to continue operations.

Pros and cons
Gross mismanagement and failure to take responsibility on all fronts
From top to bottom, the company lacks integrity
Moved from Singapore (Singapore) to Singapore (Singapore).

No recommendation

Awful customer service. Terrible packing. When I complained they warned me not to put anything negative on social media. DO NOT USE THIS COMPANY.

Pros and cons
Packing
Logistics
Moved from Singapore (Singapore) to Phnom Penh (Cambodia).

Recommendation

Their proactive and professional approach, flexibility while packing, service personal allocated as a one point contact, always reachable, responsive.

Moved from Singapore city (Singapore) to Sydney (Australia).

No recommendation

estimation was wrong
packing was good
schedule was a disaster... too much delay

Pros and cons
packing
delay without giving information
not accurate in space calculation
Moved from Singapore (Singapore) to Buenos Aires (Argentina).

No recommendation

I sorely regret hiring Raffles Relocation. This sloppy company made a nightmare of my move from Singapore to Shanghai. When my shipment arrived in Shanghai, I discovered that Raffles Relocation had broken my irreplaceable antique lamp, broken another heirloom table lamp, and broken my expensive teakwood TV console. Although Raffles Relocation specifically promised to pack several of these fragile items inside wooden crates, they neglected to do so, packing them only in flimsy cardboard boxes. Several boxes arrived crushed, dented and only loosely and haphazardly packed. It looked as if they were literally thrown, dropped on the floor, or knocked into walls. Although a few items were insured, Raffles Relocation ignored our emails requesting compensation. And when we tried to phone them, they did not return our calls. We finally had to make a trip to Singapore to go to their accounting company office in-person to get payment of our claim. The insurance payment that we finally received af.. Read more

Pros and cons
sloppy packing & handling
broke my expensive treasures
Moved from Singapore (Singapore) to Shanghai (China).

No recommendation

They had a deadline to finish on the Friday and could not until Saturday afternoon even though the move was booked three month prior and they knew that my house was being sold.
Customer service were good but operations were uncoordinated and didn't have crates although that was part of the quote. I complained to the company and the Vice President stepped in (which was good). Security at my condoominium eventually kicked the packers out on the Friday night

Pros and cons
customer service
price
unreliable
cannot do what they are paid to do
Moved from Singapore (Singapore) to High Wycombe (United Kingdom).

Recommendation

We were very much happy with their service. However, the partner company from Ireland is quite laid back. We received our furniture and household items after some times. The company from Ireland didn't tell us why they cannot deliver the items unless we contacted Singapore office. However, workers from both sides are very professional. I would like to give 5 stars for both side workers (Singapore and Ireland).

Moved from Singapore (Singapore) to Cavan (Ireland).

Recommendation

Die Lieferung war fast 2 Wochen verspätet. Aber unsere Sachen sind gut eingepackt. Nur einige kleine Sache waren kaputt.

Pros and cons
Gute Packungen
Lieferung ist 2 Wochen verspätet
Moved from Singapur (Singapore) to Winterthur (Switzerland).

No recommendation

Horrible service . No communication between their sales , customer service & operations. Staff had low morale & complained about Management . Sales staff is hit & run , just took my cheque & disappeared! Always don’t pick up phone. Told me items do not require crating when I asked which resulted in my precious pot being broken . Instead of using bubble wrap , they used papers! Staff was overworked & threw tantrum. Claimed the company cheated them ! No proper tools to dismantle my shelves , took my putty to fill the holes they left after removing my mirror. The move was delayed bec. they did not finish packing and instead of delivering my items in 1 go, I rcvd the 2nd batch only the following week. Even after writing to their Client Service Manager , who promised to investigate, nothing was done. No one bothered to call or email !

Pros and cons
They promised the sky but failed to deliver even the basic
Nightmare experience, stressful
Moved from Singapore (Singapore) to Melaka (Malaysia).

Headquarters

Raffles Relocation & Mobility

7500A Beach Road #05-319, The Plaza Singapore 199591
589472 Singapore
+65-6894 3720

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