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Services
International removals
National moving
Car & Vehicle transport
Pet transport
About
Since the creation of Raffles International inception in 1998, they have helped customers around the world make their relocations smooth and stress-free with their wide range of solutions that are tailor-made to fit every need.
Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
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Reviews
30% of the users recommend this moving company
S.S.
November 5, 2020
on Sirelo
I wonder why I can not select only one star.....
This move turned into a nightmare once initial payment was done. Packing crew barely wrapped items before literarily throwing them into boxes.... As a result, half of all our glassware and chinaware was broken. Even we paid extra for insurance, it was denied by insurance company due to the Raffles being black listed....
This move turned into a nightmare once initial payment was done. Packing crew barely wrapped items before literarily throwing them into boxes.... As a result, half of all our glassware and chinaware was broken. Even we paid extra for insurance, it was denied by insurance company due to the Raffles being black listed....
I wish I could find one!!
Packing Quality
Extra costs
Moved from Singapore (Singapore) to Chiang Mai (Thailand)
Seema Shah
August 16, 2019
on Sirelo
This is to anyone even remotely THiNKInG of using the services of Singapore based movers RAFFLES RELOCATiON.
We have had the most horrendous experience, where items that have been in storage while we were away in Pittsburgh, were delivered BROKEN, MISSIng and damaged. They did not renew our insurance despite us having it on our agreement, stating there was an ‘oversight’ on their part.
After two days of supposedly trying to ‘assist’ us, they have come back with a compensation of $200, which they ‘generously’ upped to 500 as a ‘special Case’- for goods insured over $10,000! Additionally It has cost us over $15000 for our goods to be stored, only to receive them in the shoddy and irresponsible way they were delivered.
We feel cheated and our trust, abused.
We have since seen several other clients share similar disastrous experiences on other expat forums.
It’s a shame they are allowed to continue operations.
We have had the most horrendous experience, where items that have been in storage while we were away in Pittsburgh, were delivered BROKEN, MISSIng and damaged. They did not renew our insurance despite us having it on our agreement, stating there was an ‘oversight’ on their part.
After two days of supposedly trying to ‘assist’ us, they have come back with a compensation of $200, which they ‘generously’ upped to 500 as a ‘special Case’- for goods insured over $10,000! Additionally It has cost us over $15000 for our goods to be stored, only to receive them in the shoddy and irresponsible way they were delivered.
We feel cheated and our trust, abused.
We have since seen several other clients share similar disastrous experiences on other expat forums.
It’s a shame they are allowed to continue operations.
Gross mismanagement and failure to take responsibility on all fronts
From top to bottom, the company lacks integrity
Moved from Singapore (Singapore) to Singapore (Singapore)
J.
August 4, 2019
on Sirelo
Awful customer service. Terrible packing. When I complained they warned me not to put anything negative on social media. DO NOT USE THIS COMPANY.
Packing
Logistics
Moved from Singapore (Singapore) to Phnom Penh (Cambodia)
G.R.
April 14, 2019
on Sirelo
Their proactive and professional approach, flexibility while packing, service personal allocated as a one point contact, always reachable, responsive.
Moved from Singapore city (Singapore) to Sydney (Australia)
S.G.
March 4, 2019
on Sirelo
estimation was wrong
packing was good
schedule was a disaster... too much delay
packing was good
schedule was a disaster... too much delay
packing
delay without giving information
not accurate in space calculation
Moved from Singapore (Singapore) to Buenos Aires (Argentina)
A.S.
January 28, 2019
on Sirelo
I sorely regret hiring Raffles Relocation. This sloppy company made a nightmare of my move from Singapore to Shanghai. When my shipment arrived in Shanghai, I discovered that Raffles Relocation had broken my irreplaceable antique lamp, broken another heirloom table lamp, and broken my expensive teakwood TV console. Although Raffles Relocation specifically promised to pack several of these fragile items inside wooden crates, they neglected to do so, packing them only in flimsy cardboard boxes. Several boxes arrived crushed, dented and only loosely and haphazardly packed. It looked as if they were literally thrown, dropped on the floor, or knocked into walls. Although a few items were insured, Raffles Relocation ignored our emails requesting compensation. And when we tried to phone them, they did not return our calls. We finally had to make a trip to Singapore to go to their accounting company office in-person to get payment of our claim. The insurance payment that we finally received after many weeks of waiting was inadequate to cover the damages, nor could it replace our one-of-a-kind treasures broken by these sloppy movers. I seldom write reviews, but my experience with Raffles Relocation was so poor, I want to warn other people looking for #SingaporeMovers. Avoid #RafflesRelocation at all costs. Other movers are more expensive, but I’ve learned the hard way, you get what you pay for. Raffles Relocation was a bad bargain at any price.Read more
sloppy packing & handling
broke my expensive treasures
Moved from Singapore (Singapore) to Shanghai (China)
