Nayak Freight


Average score of 8.0 out of 20 reviews
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Nayak Freight
107 AIRPORT CARGO ROAD
819463 Singapore
+65 6543 4057

About moving company Nayak Freight

Nayak Freight (S) Pte Ltd, is a Singapore based company with offices throughout India and Hong Kong. They have an established worldwide network of premium relocation service providers.

Services

International removals
Pet transport
Art transport

Associations

Nayak Freight is accredited by the following associations:
IAM
WCA World



Details

Established
2005
Employing
10 employees
Trucks
2 trucks

Services

International removals
Pet transport
Art transport

Associations

Nayak Freight is accredited by the following associations:
IAM
WCA World


Details

Established
2005
Employing
10 employees
Trucks
2 trucks


There are currently 20 reviews for Nayak Freight.
Write a review
Recommendation

Since 1st visit to my house to give a quote until delivery of my cargo at destination (1) The communication was prompt, (2) very professional job done, (3) delivered on time on budget.

Pros and cons
Prompt Communication
Time to time update provided
Moved from Punggol (Singapore) to Chennai (India).

Response of

Thank you Sir for your valuable feedback! Thank you for using Nayak Freight.

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Recommendation

From the outset, I have received first class service and communication from the company. Even after my delivery was delivered on time, I received excellent support with requests to resend my documentation for my shipping compensation for work. All in all, I highly recommend Nanyak Shipping for moving your personal belongings internationally. Great job well done!

Pros and cons
Communication
Support
Moved from Singapore (Singapore) to Ayrshire, Scotland (United Kingdom).

Response of

Thank you for using Nayak Freight. Your feedback is valuable to us. Thank you

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Recommendation

Nayak was a delight from the moment they quoted me till i received the shipment. The rep mr. [name removed by Sirelo] is very polite, detailed, well articulated and went above and beyond throughout. He kept in touch at all times. Really great person and i am glad i found him and Nayak. I've recommended to all my friends that have moving needs.

Pros and cons
service level
great representative
Moved from Singapore (Singapore) to Chicago (United States).

Response of

Thank you for using our services. We are glad we met your expectations.

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No recommendation

Very poor. Lost boxes then lied they were all delivered. Did not rebuild furniture as required,

Do NOT use this company, they are terrible.

Moved from Singapore (Singapore) to Sydney (Australia).

Response of

We are sorry to read your review. The missing boxes were reported after 17 days of delivery. The proof of delivery was signed by you indicating all boxes were delivered. You were unable to identify the missing box number. Due to lack of supporting evidence for your claim, we were unable to assist and resolve the issue.

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Recommendation

Very Responsive and transparent. Best service! The team that came to pack was quick Nd effeciency and unpack was also very quick. So courteous and excellent.

Pros and cons
[Names removed by Sirelo] were excellent. Packing was excellent. Once they delivered the unpack was quick. All with a smile.
Moved from Singapore (Singapore) to Bangalore (India).

Response of

Thank you for using Nayak Freight. We value our customer's feedback.

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Recommendation

[Name removed by Sirelo] the CS rep from nayak was amazing. She was on the ball all the time. Replied on weekends. Above and beyond my expectations. She secured a 2.5% insurance cover when the other companies did 3%. When you’re looking at $50k worth of stuff it makes a sizeable difference.
The moving team was punctual. They were so fast and efficient.
Friendly and amazing team of 5 movers who made the time to explain the process, how things would be packed.
I had a little terrier dog running around excited at having guests. They made sure to shut the gate and be mindful of him when moving stuff. Also took the time to pat his head and say good boy.
Also had a 4 year old getting stuck in and watching them get to work. They made the time to chat with him. Even if was a quick “hiya lil boy what you doing?” He remembers them as strong uncle and tall moving uncle. Lovely bunch of people.
I’d highly recommend them.

Pros and cons
Attentive CS rep [Name removed by Sirelo]
2.5% insurance on good
Moved from Singapore (Singapore) to Reading (United Kingdom).

Recommendation

Quick Response , Easy to understand Requirement , Good in Packing and unpacking, reasonable prices and timely delivery

Moved from Singapore (Singapore) to Canberra (Australia).

Recommendation

Personalised support from the Nayak Team ([name removed by Sirelo]) to better understand our requirements and recommend a package that suited us.

Overall,Seamless experience right from packaging at the source until the delivery was made in Melbourne; And one less headache during our migration.

Pros and cons
Customized Support
Hassle Free
Moved from Singapore (Singapore) to Melbourne (Australia).

Recommendation

Hands down..I would strongly recommend Nayak as they were exceptional in handling my move.Mr.[name removed by Sirelo] and team were prompt in follow ups and replies.I realised had forgotten to include one part of my queen size cot after all the packing was over.I called them to just check if that was possible,needless to say they just made their trip again the next day to take this part to their warehouse.We felt that we had made a right choice in choosing the right company for our move.No matter what and when they are always ready to answer our questions anytime.If the move has to be hassle free,Nayak is the best definetly.

Pros and cons
Prompt response
Excellent service
Moved from Singapore (Singapore) to Auckland (New Zealand).

Recommendation

Nayak freight were extremely prompt in reply to my queries (which any shifting customer will have), co-operative and accommodating during the start process. My main contact [name removed by Sirelo] gave me best quote amongst all movers packers, kept me updated every stage of the process, gave me pickup date options so that I receive the stuff in minimal freight time. The India contact [name removed by Sirelo] was also extremely communicative prompt and responsive. Be it for passport collection and delivery, custom hassles and even on final delivery at destination date and time choice. All very helpful. My stuff was delivered fine (original packing unpacking was done by us).. aside a glass jug & photo frame (both of which were vulnerable) everything else came in one piece. I will reccomend Nayak freight to all.

Pros and cons
Responsive & very communicative
Economical & prompt
I have given them a feedback to give all pricing one shot .. which all companies give one price upfront and then take out hidden charges one after another.
Moved from Singapore (Singapore) to Bangalore (India).

No recommendation

The packers were in a rush. They forgot to pack one whole kitchen cabinet. It had all my baking equipment. Expensive stuff and much of it not even available in India even if I want to buy. I bought some stuff, spent 20,000 rupees. Also, so difficult to get updates either from Nayak Freight or from their partners in India - always had to follow up. Not proactive. And good arrived 3 weeks later than promised.

Pros and cons
Polite. Friendly staff.
Not proactive
Not careful and thorough in their work.
Moved from Singapore (Singapore) to Ahmedabad (India).

Recommendation

All the staff in both locations were very professional and friendly. We experienced no breakages and everything occurred to the schedule we had.

Moved from Singapore (Singapore) to Dubai (United-Arab Emirates).

Response of

Thank you for using our service.

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Recommendation

The experience was good and the team was helpful. I wish they had done an in-person assessment once before the date of packing though. That could've helped me reduce the amount of stuff to transport.

Pros and cons
Friendly staff
Flexible
Did not do house visit for cost assessment
Moved from Singapore (Singapore) to Bengaluru (India).

Response of

Thank you for the feedback. Much appreciated

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Recommendation

They did everything just right. Efficient and easy also the timing and the crew were great. Now waiting for their support on the local side.

Moved from Singapore (Singapore) to Ahmedabad (India).

Response of

Thank you for using our service. Much appreciated

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No recommendation

Lowest I can rate is 2, if i could I would leave a lower rating.

Items where very poorly protected and upon arrival in the Netherlands i have close to 8000 euro's in damages. Dining table completely ruined, a bow lamp is a write off, they messed with the wiring and the marble block is chipped all over.

My grandfathers Golden signet ring is taken out of its box (missing) and a playstation 4 in its original packaging is missing.

Pros and cons
Unprofessional
Lots of damages
Moved from Singapore (Singapore) to Rotterdam (The Netherlands).

Response of

This shipment was done more than 1 year back.
We have taken serious steps on this as follows

1. The handyman - who is a third party - dismantled the lamp was no more in our service list.

2. We advise always the client to keep cash, gold, jewellery, important documents etc away from packing the house hold items as these are not claimable from insurance.

3. We did not know about this claim as this claim is handled by our destination partner till we saw this comments. However taking such comments seriously , we have terminated the entire team from our service.

Thank you for your feedback.



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Recommendation

I had a wonderful experience from start till end. The promises made were delivered and the communication was good and timely. I received the goods in very good condition as well. Really liked their professional service and it was budget friendly.

Pros and cons
Budget, management
Timely delivery, communication
Moved from Singapore (Singapore) to Perth (Australia).

Response of

Thank you for your recommendations to your friends

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Recommendation

Relatively smooth move

Moved from Singapore (Singapore) to Potomac (United States).

Recommendation

The packing team arrived on time and completed the tasks efficiently. Shipping and customs was simple following Nayaks guidance. The partner in the UK was on time and very efficient.

Pros and cons
Helpful
Contactable
Moved from Singapore (Singapore) to Nottingham (United Kingdom).

No recommendation

1. Nayak did not explain to me what a console container is until the day of moving. I always thought I got 20' contain as all other bidders told me. I am now worried that my boxes would be missing and damaged since I am sharing with others.
2. Nayak is only about S$500 less than those who were providing 20' container. I would have chosen others instead.
3. Nayak's packing is less careful. They did not bring tissue papers to even cover the few antique furniture. They seemed less experienced in wrapping the items/furniture. One mover damaged a piece of furniture during packing.
4. I will be glad to provide another comment after I receive my shipment in US.

Moved from Singapore (Singapore) to Somerset (United States).

Response of

We think that as a responsible moving company, here is our reply

1. We have explained the customer during the survey for console container and the customer was aware of shipping the items in a console container. The quotation was given and accepted in console container.

2. Customer told she wanted most cost effective way. So we proposed this option.

3. We admit that there was a bit storage of tissue paper at the end of packing but our crew packed the items in padding and bubble wrap.

The shipment has taken to our warehouse by our truck and loaded directly into the container parked at the warehouse and delivered without any delay.

Out of 120 packages, there were minor damages of 3 packages which insurance company settled with US$ 234/-

Rest all packages received in good condition.


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No recommendation

Nayak Freight quoted me the price out of five. The visit that was made by the representative of the company was very fast and a price was quoted.

On moving day and in the middle of packing I was informed that the price was now 20% higher than original. The company explained that there where more that expected. One of the Fees was 'Full Container fee' 1000 Sgd.
They give you the lowest price and then up the price when its to late for you to change mover.
Very disappointed. Dont use Nayak Freight

Pros and cons
They are not honest with there price
Final price at least 20% higher that quoted
Moved from Singapore (Singapore) to Doha (Qatar).

Response of

Let us have our reply here

1. It was only selected items shown during the survey by Mr. K and volume shown was 700 cuft (approx. 70% of 20' container).

2. On the packing day, our sales person reached the house and shown the items told during the survey. Only Mrs. K was there during packing, she wanted to take all the items and finally empty the house instead of partial items during the survey. Apart from this, they wanted to dispose the items on the 2nd day. Almost 380 cuft disposal.


So door to door charges of additional 300 cuft and disposal of 380 cuft, our charges of S$ 2000/- is very fair and it just covers only the cost.

Please let us have the reply, if this is not true.

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Headquarters

Nayak Freight

107 AIRPORT CARGO ROAD
819463 Singapore
+65 6543 4057

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