Nayak Freight

Upon receiving our items at the destination, we found out that 1 out of 2 bags of assorted perfumes and lotions were missing. When we informed Nayak of the missing / lost items, we were just given response that based on their investigation, 'no boxes were opened at origin or at destination before delivering it' and just advised to deal the loss with the insurance company. Although the items missing are not high value, we felt that Nayak did not really put the effort to find out what happened and just left us to deal with the insurance provider ourselves.

Fantastic service! The communication was great and to the point - and the crew that arrived on the day of moving was fantastic! Helpful and professional, yet with a smile and positive attitude! The Denmark side of the operation was equally fantastic and we would recommend Nayak to anyone!

My overall experience with Nayak Freight and its partner in India (IGL Relocation) has been excellent.

[Name removed by Sirelo] came over to inspect our place in order to furnish us with a quotation and she was both friendly and knowledgeable. My wife observed she took the time to properly look things over whereas other companies had people drop by quickly to then simply shoot off a standard quotation via email. [Name removed by Sirelo] also advised us on the Customs process and to consider depreciation when assigning a dollar value to my electronic items, which may seem obvious but I felt she genuinely cared.

I wasn't around much on packing day as I took my daughter out for a walk, but my wife said the packing team was very efficient. I found one thing odd, however. My office chair was packed without being dismantled in a custom make-shift box, whereas the small base of our coffee table was dismantled even though it was small. The only reason I remember this is because the base was a pain to reassemble. Out of all our items only 1 ceramic bowl got chipped along the way, which I find totally reasonable as we had a lot of fragile dining/kitchen items.

IGL Relocation did a great job to minimize our customs duty. We had a bunch of leftover clothing and scarves from a previous failed business, which we honestly had no intention to sell in India. IGL was able to convince the Customs team to not charge us for these items. The Customs officers appraised my old Sony 50' TV at the price of a new (unbranded) 50' and my 1996 Bose surround system at 50k INR (600 USD), but unfortunately IGL couldn't talk them down. On the flip side my iMac worth over 2k USD was only appraised at 8k INR (100 USD), so you win some and you lose some. Computers and TVs are taxed at 35% versus 15% for the home theater system, so I definitely came out on top. IGL also demonstrated integrity by advising me that I had overpaid and returned the excess to my bank account.

There was a slight delay in the delivery of my belongings from the port in Mumbai to Goa, because there were some payment issues between Nayak and IGL. Honestly I think this delay was partly my fault because I had overlooked an email from Nayak and delayed remitting the final payment to them. They may have in turn delayed paying IGL.

The team that unloaded the trolley and brought all 124 boxes up 1 flight of stairs to our apartment was friendly and efficient. They only took a short break for 5 minutes the whole time. They offered to unpack our items, but we declined their offer because we wanted to unpack things systematically and put them away.Read more

Excellente réactivité et prix raisonnable .
L’emballage maritime a été très bien réalisé . En fonction de la livraison je serai enclin à recommander cette compagnie.

Nayak freight kept a good level of communication throughout the entire process, advised well on which items to ship based on their experience and addressed my concerns. Their partner company handling the customs, delivery and unpacking were also very communicative.
The total shipping volume estimate needed to be revised upward but was within an acceptable range.

Excellent experience dealing with nayak-freight forwarders. This was my first experience, moving household stuff from singapore to mysore, India. So, I was dreading , without knowing the whole process. Mr [name removed by Sirelo] and team did Excellent packing and door delivered the stuff to my house in mysore, all in flawless condition. Would definitely recommend others to use nayak-freight forwarders.