What makes your company stand out?
What makes us stand out is our name—and the way we live up to it. We don’t just move belongings; we move lives, with care. Wee Care Mobility is known for our personalized service, transparent communication, and hands-on attention at every step. From pre-move surveys to final delivery, we treat each relocation—big or small—with the same dedication and professionalism. Our team is experienced, responsive, and genuinely compassionate, and we work closely with a network of trusted global partners
While we respect all feedback, it’s important to address misunderstandings with facts. This response is intended to provide clarity for future readers.
Initial Satisfaction & Documentation.
Following packing in Singapore, you completed and signed a detailed satisfaction survey, rating every aspect of our service as “Excellent.” Your written feedback stated that our team had “surpassed expectations” with “genuine customer care” and that you “would recommend your team highly” (dated 22/09/23). A final walk-through was conducted, and the signed form confirmed that all items were packed and nothing was left behind.
Support for Reported Oversights.
Despite this confirmation, you later informed us that a few items may have been left behind. Our team responded promptly—retrieved the items, and included them in a subsequent shipment to Dubai at no additional cost. This was done purely as a gesture of goodwill.
On Missing or Damaged Items.
Reported damages were processed under the provided insurance coverage. However, some high-value items were under-declared, which limited the claim outcome. Insurance settlements are based solely on client-declared values.
As for missing items, your shipment was managed via groupage—a method you opted for to reduce costs. While efficient, groupage requires all contents to be accurately declared and insured, which was not done in this case.
Destination Services & Invoicing.
Destination-related services such as handyman work, customs clearance, demurrage, and storage were managed by our overseas partner and were excluded from the initial quotation. These are common variable components in international relocations and were communicated transparently. We also waived certain fees in good faith to support a resolution.
Our Commitment to Clients.
Throughout your move, our team remained transparent, professional, and solution-oriented. We provided clarifications, extended support, and made several goodwill concessions despite having followed procedures correctly.
We understand moving can be stressful, and we genuinely regret that your experience did not reflect your initial satisfaction. That said, we believe the facts speak clearly, and we remain committed to high service standards and client care.Read more