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Services
International removals
National moving
Car & Vehicle transport
About
Moving to Singapore? Santa Fe offers moving, relocation, real estate and visa & immigration services for individuals and companies moving to Singapore and around the world.
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What is your insurance policy? How do you deal with damaged items?
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Reviews
44
Sirelo and Google reviews
33% of the users recommend this moving company
D.
12 January 2024
on Sirelo
I recently had the misfortune of engaging Sanelo Moving Company (A SANTA FE RELOCATION COMPANY) for a relocation within the same building, and the experience has been nothing short of a nightmare. I feel compelled to share my dissatisfaction and concern about their negligent, careless, untrained, and unprepared staff.
On the day of the move, three employees were assigned to the task. Shockingly, the supposed supervisor spent the entire time talking on the phone in another room, leaving the other two to handle the job in an embarrassingly unprofessional manner. As a result, two of my tables were scratched during the process. When I brought this to their attention, their dismissive response was, 'it's just wood.'
At the end of their work, they handed me a document to sign, to ensure that everything went well. I refused to because it wasn't true. The employees insisted I sign it, claiming they wouldn't get paid if I didn't. Feeling pressured, I reluctantly signed, and the whole experience left me baffled. I had my rights as a customer taken away from me because of someone else's shortcomings and this is not something I'd want anyone else to feel.
The misinformation and deception started from the initial sales pitch. [Name removed by Sirelo] from the sales team claimed that Sanelo charges more because their professionals are trained and deployed internally. However, the actual movers were from a company called 'Right Way General Transport,' and the so-called deployment was managed by someone named [Name removed by Sirelo]. To add insult to injury, when I sought a resolution for the damages, [Name removed by Sirelo] refused any refund claim, citing the absence of 'shipment insurance' – an irrelevant term for a simple furniture move within the building itself. The team didn't offer any other solutions.
Even the director, [Name removed by Sirelo], gave nothing more than a superficial apology and a discount for future services, which is laughable given the situation, as I certainly won't be using their services again. Furthermore, her promise to investigate the matter personally appears to be an empty one, as it has been almost a month since the move without any resolution or follow-up.
This entire experience has been a massive disappointment, and I want to warn others about the substandard service provided by Sanelo Moving Company. I have chosen to blacklist them in my network, and I strongly urge prospective customers to thoroughly research and reconsider before engaging with a company solely based on its website design. Save yourself the hassle and choose a moving company that values professionalism and customer satisfaction.Read more
On the day of the move, three employees were assigned to the task. Shockingly, the supposed supervisor spent the entire time talking on the phone in another room, leaving the other two to handle the job in an embarrassingly unprofessional manner. As a result, two of my tables were scratched during the process. When I brought this to their attention, their dismissive response was, 'it's just wood.'
At the end of their work, they handed me a document to sign, to ensure that everything went well. I refused to because it wasn't true. The employees insisted I sign it, claiming they wouldn't get paid if I didn't. Feeling pressured, I reluctantly signed, and the whole experience left me baffled. I had my rights as a customer taken away from me because of someone else's shortcomings and this is not something I'd want anyone else to feel.
The misinformation and deception started from the initial sales pitch. [Name removed by Sirelo] from the sales team claimed that Sanelo charges more because their professionals are trained and deployed internally. However, the actual movers were from a company called 'Right Way General Transport,' and the so-called deployment was managed by someone named [Name removed by Sirelo]. To add insult to injury, when I sought a resolution for the damages, [Name removed by Sirelo] refused any refund claim, citing the absence of 'shipment insurance' – an irrelevant term for a simple furniture move within the building itself. The team didn't offer any other solutions.
Even the director, [Name removed by Sirelo], gave nothing more than a superficial apology and a discount for future services, which is laughable given the situation, as I certainly won't be using their services again. Furthermore, her promise to investigate the matter personally appears to be an empty one, as it has been almost a month since the move without any resolution or follow-up.
This entire experience has been a massive disappointment, and I want to warn others about the substandard service provided by Sanelo Moving Company. I have chosen to blacklist them in my network, and I strongly urge prospective customers to thoroughly research and reconsider before engaging with a company solely based on its website design. Save yourself the hassle and choose a moving company that values professionalism and customer satisfaction.Read more
Planning, careless with furniture and handling, unprofessional, damage settlement
Moved from Dubai (United-Arab Emirates) to Dubai (United-Arab Emirates)
Navin Arjun Soni
7 December 2023
on Sirelo
Very disappointed with decision to use Sanelo hongkong as movement company.
We had a lot of damages to our furniture and many items were moulded and not packed properly. Sanelo protection and insurance is a joke with only 10% offered by company of actual damages. Very poor customer service and support.
Be very very careful in choosing Sanelo and at your own Risk.
We had a lot of damages to our furniture and many items were moulded and not packed properly. Sanelo protection and insurance is a joke with only 10% offered by company of actual damages. Very poor customer service and support.
Be very very careful in choosing Sanelo and at your own Risk.
Damage settlement
Moved from Hongkong (Hong Kong) to Singapore (Singapore)
P.
26 May 2023
on Sirelo
I did my relocation from Singapore last March. I will start with the positive feedback first before sharing my opinion which I didn't like.
Before i go into the details, i would like to explicitly talk about two terms which is very essential in shipping
Net Volume: Actual volume of the items
Gross Volume: Net Volume + Pallets to create the Liftvan for cargo
Now lets start :
Pros:
=====
1. Very efficient sales team. The guy was professional all the time.
2. The packing team is the best i have seen so far. they took care of the items nicely .
3. Prompt response all the time.
4. Genuine help and guidance where and when they could make .
In short , the person i worked with [Name removed by Sirelo] was the only reason to write all these +ve feedback
Cons:
=====
1. Here is what my biggest problem. Allow me to put them in steps
a. Sanelo quotes a volume ( which is estimated gross) during estimation and charge client based on it before they accept the job
b. Sanelo makes another estimation (which is estimated net) and share it with the packing team and instruct them not to over pack items. So, during packging, if the estimated vol is wrong, they wont pack it .
c. Sanelo take the items to their warehouse and does the final packing ( which is final gross) and make the final shipping and pay the shipping company according to the final gross vol.
But they never tell you if their estimation (#a) and actual (#c) matched.
As they don't pack extra ( #b) - you might be a victim of a wrong calculation (i.e. net volume) and not able to take everything you wished to pack .
To me, the company should be open to
i) Allow to pack extra even though net volume is overshooting, reminding the customer about it and letting them know that there could be extra charges once they repack and final Gross volume is determined.
ii) Should come clean in all occasion with the reconciliation between Step a and step c and be prompt to share the difference of amount the client might have paid extra.
I didn't notice these volume discrepancy until the time shipping line charged me extra. When questioned, i had rounds of mail trail with the same explanation of past assumptions, which i don't care.
As a gesture of good faith and a way to show that they recognise and value clients, they offered a token amount to be refund.
In case anyone from Sanelo/Santa fe likes to review the existing process and make it better - i am happy to share mail trailsRead more
Before i go into the details, i would like to explicitly talk about two terms which is very essential in shipping
Net Volume: Actual volume of the items
Gross Volume: Net Volume + Pallets to create the Liftvan for cargo
Now lets start :
Pros:
=====
1. Very efficient sales team. The guy was professional all the time.
2. The packing team is the best i have seen so far. they took care of the items nicely .
3. Prompt response all the time.
4. Genuine help and guidance where and when they could make .
In short , the person i worked with [Name removed by Sirelo] was the only reason to write all these +ve feedback
Cons:
=====
1. Here is what my biggest problem. Allow me to put them in steps
a. Sanelo quotes a volume ( which is estimated gross) during estimation and charge client based on it before they accept the job
b. Sanelo makes another estimation (which is estimated net) and share it with the packing team and instruct them not to over pack items. So, during packging, if the estimated vol is wrong, they wont pack it .
c. Sanelo take the items to their warehouse and does the final packing ( which is final gross) and make the final shipping and pay the shipping company according to the final gross vol.
But they never tell you if their estimation (#a) and actual (#c) matched.
As they don't pack extra ( #b) - you might be a victim of a wrong calculation (i.e. net volume) and not able to take everything you wished to pack .
To me, the company should be open to
i) Allow to pack extra even though net volume is overshooting, reminding the customer about it and letting them know that there could be extra charges once they repack and final Gross volume is determined.
ii) Should come clean in all occasion with the reconciliation between Step a and step c and be prompt to share the difference of amount the client might have paid extra.
I didn't notice these volume discrepancy until the time shipping line charged me extra. When questioned, i had rounds of mail trail with the same explanation of past assumptions, which i don't care.
As a gesture of good faith and a way to show that they recognise and value clients, they offered a token amount to be refund.
In case anyone from Sanelo/Santa fe likes to review the existing process and make it better - i am happy to share mail trailsRead more
Packing of furniture
Price
Moved from Singapore (Singapore) to Cambridge (Canada)
P.
8 April 2020
on Sirelo
We relocated from Singapore to Europe.
After loading our container it was sealed, as can be expected. We later found out that the container was then opened, other customers household (Belgian customer) was loaded, and re-sealed.
This was evidenced by a document we inadvertedly received, where Santa Fe signed on shipper's (me!) behalf for importation of the goods.
So officially I imported goods I had no knowledge of!!
Not only that, they tried to get extra money claiming we needed a high-load container - yet there was room left in our container they subsequently sold (I assume) to another customer.
I appreciate anyone optimising their processes, but not in a dishonest way.
After loading our container it was sealed, as can be expected. We later found out that the container was then opened, other customers household (Belgian customer) was loaded, and re-sealed.
This was evidenced by a document we inadvertedly received, where Santa Fe signed on shipper's (me!) behalf for importation of the goods.
So officially I imported goods I had no knowledge of!!
Not only that, they tried to get extra money claiming we needed a high-load container - yet there was room left in our container they subsequently sold (I assume) to another customer.
I appreciate anyone optimising their processes, but not in a dishonest way.
Decent packing and moving
Dishonest practices
Moved from Singapore (Singapore) to Heemstede (Netherlands)
T.T.
24 April 2018
on Sirelo
Best services
Moved from Singapore (Singapore) to Brisbane (Australia)
M.S.
14 February 2018
on Sirelo
Very quick flexible and professional
Moved from Singapore (Singapore) to Kallinge (Sweden)
